Help for merchants

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Registration

Registration with shop systems

If you operate your online shop with one of the shop systems listed, you can register directly via the corresponding link 'Registration of a self-programmed site without shop system' and the plug-in. The registration runs fully automatically and ClickandBuy will be available for customers as a means of payment immediately after registration.

Registration of a self-programmed site without shop system

In order to register as a merchant with ClickandBuy, please use the registration form and enter all of the necessary data. Our technical staff will contact you in order to carry out the integration into our payment system and to put your account into live operation.

You will find all the technical information at our Integration area. There you can also download the corresponding ClickandBuy Logo.

Expert: Merchant support

Security

Merchant Due Diligence (MDD) /Security Check

Before you can start as a merchant on ClickandBuy, you might, depending on your category, have to undergo a security check. As ClickandBuy is regulated as an e-bank by the British Financial Conduct Authority (FCA) this check is mandatory to us. For the following categories we have to carry out a security check before you can use our payment system:

1. Erotic
2. Betting and Gambling
3. Retail and Digital Content (e.g. PDF download)

Documents for the Security Check

1. Category: Retail and Digital Content (e.g. PDF download)

1. Copy of identity card or passport of all proprietors of the business with more than a 25 % share of the business

2. Copy of the extract from the trade register or trade licence3. Copy of a gas, electricity or telephone bill that should be no older than 3 months, for checking of the address data4. URL of your shop and/or test-URL and access data, if the actual URL is not yet active

2. Category: Erotic

1. Copy of identity card or passport of all proprietors of the business with more than a 25 % share of the business2. Copy of the extract from the trade register or trade licence

3. Copy of a gas, electricity or telephone bill that should be no older than 3 months, for checking of the address data

4. URL of your shop and/or test-URL and access data, if the actual URL is not yet active

5. An 'age-verification site' must appear before the customer is transferred to the actual site with content for adults

3. Category: Betting und Gambling

1. Copy of identity card or passport of all proprietors of the business with more than a 25 % share of the business

2. Copy of the extract from the trade register or trade licence

3. Copy of a gas, electricity or telephone bill that should be no older than 3 months, for checking of the address data

4. URL of your shop and/or test-URL and access data, if the actual URL is not yet active

5. Copy of the betting licence

Expert: Merchant support

Receiving and Paying Money with ClickandBuy

Rhythm for your Payments

Payments by ClickandBuy are transferred automatically and at regular intervals directly to the bank account that you have entered in your ClickandBuy merchant's account. Please refer to your contract for the settlement period.

Changing the bank connection

For security reasons, only ClickandBuy can change your bank connection. Please use the contact form and give us the following data, stating your ClickandBuy customer number, Merchant ID or your user name.

For a German bank connection:

Account Holder:
Credit Institute:
Bank Sort Code:
Account Number:

For a foreign bank connection:

If your bank account is not with a German bank, we require the following data:

Account Holder:
Credit Institute:
BIC/SWIFT:
IBAN:

Payment Methods

Customers in different countries can pay with different means of payment. In Germany, for example, by direct debit, credit card or instant transfer. On our website you can find an overview of the payment methods.

Currencies

As a merchant, you can have your sales paid out in the various usual currencies which you can find in Overview of currencies under 'Settlement Currencies'. Depending on the country of origin, the purchasing price is displayed to your customers in their own national currency, the so-called 'Display Currency'.

Expert: Merchant support

Service Area General - Merchant Service Area (MSA)

Master Data

Among the master data you can find all the data to do with your ClickandBuy account and you also have the option of making appropriate changes to these.

Password

In the 'Password' menu item you can change your password for logging into your ClickandBuy service area. In addition to this you can add passwords to provide additional protection for offer management or invoices.

Restrictions

Here you can specify whether you want to block particular countries and thus customers from these countries from your shop, if you wish to block particular IP addresses or if, for example, you want all customers who buy from you to be required to have their bank account confirmed beforehand with ClickandBuy. It is also possible to entirely block individual payment methods.

Account Overview

In the account overview you will find all billing documents for downloading, depending on your billing cycle. Please note that only the documents from the last 18 months are displayed to you. It is therefore recommended that you set up your own archive with the older documents in addition to the service area provided online.

You can find detailed information on the individual invoicing documents at Merchant Manual under 1.1.3.

Sales

In the 'Sales' menu item you can see how many transactions have taken place so far in the current month or in the previous months in real time. Here you can also track cancellations or credit vouchers that you have produced. All data can be downloaded as CSV or Excel files. In our Merchant Manual you will find a precise summary of all functions, under 1.1.4.

 

Expert: Merchant support

Service Area, Technical - Merchant Service Area (MSA)

New Domain

Here you can add a new domain. To take the domain out of test operation and into active operation, please send an email with your ClickandBuy customer number, Merchant ID or ClickandBuy user name and the name of the domain to merchant-support(at)clickandbuy.com

Overview

The 'Overview' menu item is especially important for being able to produce an Easy Collect ID, in order to issue credit vouchers and/or cancellations with the transaction manager, if necessary. To produce the Easy Collect ID please proceed as follows:

Please go to the corresponding domain on the left side in your service area under 'Overview' and click on this domain. A menu will open. Here you will find the 'Easy Collect' menu item. Please click on this and then on Produce Easy Collect ID in order to configure the appropriate ID which only has to be produced once.

Subscriptions

Here you can find a detailed technical description of the management of subscriptions. If you do not see this tab in your service area (MSA) then it must be released by our technical support. For this, please contact merchant-support(at)clickandbuy.com stating your ClickandBuy customer number, the Merchant ID or your user name.

Transaction Manager Interface (TMI) and Transaction Manager Password

In order to make full use of the transaction manager you need the Easy Collect ID. You will find out how to produce this here. (Link back to the 'Overview' menu item)

You can find general information on everything to do with the transaction manager in the technical documentation.

The transaction manager password is included as part of the code of your scripts, which communicate with the ClickandBuy Transaction Manager Interface (e.g. in the second confirmation script which uses the method isExternalBDRIDCommitted).

If you decide to reset the transaction manager password, please ensure that all scripts containing the password are updated. Otherwise, communication to all ClickandBuy TMI methods is disrupted and you will continually receive the code '41:BadPassword' as an error message .

If you can no longer find the transaction manager password or it has not yet been incorporated into your TMI scripts, please contact our technical support at merchant-support(at)clickandbuy.com.

Expert: Merchant support

Integration

The Integration Network

You will find an interactive forum with all technical documentation if you visit our Integration area. The Glossary is also helpful if you wish to look up particular things, or the Merchant Manual which contains important information on everything to do with your ClickandBuy merchant's account.

Technical Documentation

The technical documentation is available in our integration network. Please select the corresponding documentation and download the file as a PDF in German or English.

Expert: Merchant support

Problems

Technical Problems

If no more transactions are being generated or fewer than normal, we ask you to first look for errors on your own part. In this case the most simple method is to carry out a test purchase on your site yourself using your ClickandBuy customer account. If at the end you receive a purchase confirmation from ClickandBuy then the processing of the payment has been successful and there has probably been a temporary fault.

Problems with Customers

You can refer customers who contact you with questions about payments or problems with your ClickandBuy customer account to our Customer Service via the contact form.

Alternatively, you can ask customers who contact you directly to give you their ClickandBuy customer number and to describe the situation. You can then contact our ClickandBuy Support via our contact form. Please be aware that this contact form is intended exclusively for merchants and that enquiries from customers cannot be processed or passed on here.

Expert: Merchant support